FAQ

What are your communication channels?

While we are glad to hear from you via our social media channels, we strongly suggest for you to not share any personal/account related information in public access.
For faster response, please use our Contact us form. Additionally, logged in users can enjoy a dedicated customer support manager, who will answer all of your questions via online messenger.

I need help logging in/2FA assistance

Please fill in the Contact us form with the subject Login problems and our team will get back to you ASAP. Please make sure to leave your best email or a phone number to reach you.

What is the difference between the rounds?

There is a total of three ICO financing rounds which vary in length. You are welcome to join PointPay ICO at any time. However, the sooner you participate, the better is the price per token you will get. Token supply is limited and tokens are available on “first come, first served” basis.

Do you offer any additional benefits for High Volume Investors?

Yes! We welcome High Volume Investors with a generous tiered bonus program. Depending on the amount you spend on PointPay tokens, you will receive up to 5% in PointPay tokens absolutely free.

Where can I learn more about your token?

Our ERC20 token is a part of Ethereum ecosystem. To learn more please visit this page.

What currency can I use for buying tokens?

We currently accept Bitcoin (BTC), Ether (ETH), XRP, BitcoinCash (BCH), Litecoin (LTC), EOS, ERC20 Binance Token, Tether (USDT), Stellar Lumen (XLM) and TRX.

Where can I buy cryptocurrency to pay for tokens?

There are various resources available, depending on your home country and desired functionality. PointPay is not associated with any of the following resources and they are listed for your reference only:

How do I purchase tokens?

Please follow these easy steps to participate in PointPay ICO and purchase tokens:
  • Create an account and confirm your email and a phone number;
  • Log in to your account;
  • Complete your KYC (USA-based customers only);
  • Enter your ETH wallet address. Please make sure to enter the correct wallet address, which you will be using to pay for the tokens;
  • Calculate the amount of tokens you can buy for the ETH you would like to invest. Make a payment to the provided smart contract address;
  • Receive your PointPay tokens to the same wallet address used to pay for the tokens. Once the transaction goes through successfully, you will be able to see PointPay tokens in your wallet.

Is KYC required?

Our services are only available for accredited USA-based investors at this time in order to comply with the KYC/AML regulations. This section might be altered should additional regulations come into effect in any other countries.

Are there any country-based restrictions?

Unfortunately, our services are not available for citizens of the following countries:
  • Congo
  • Côte d’Ivoire
  • Cuba
  • Iran
  • Iraq
  • Liberia
  • Myanmar
  • North Korea
  • Sudan
  • Syria
  • Zimbabwe

What are the soft and hard caps?

Soft cap is a minimum amount of collected funds required to proceed with the project development and is set at $1MM.
Hard cap is the amount of funds sufficient for completion of the set goals. PointPay has a hard cap set at $30MM.

Can I see your ICO progress report and the amount of funds raised?

Absolutely! Please sign up to receive our newsletter and project updates via email, follow us on our Telegram channel and other social media channels for the latest progress announcements.

Do you have a referral system?

We do! Please create an account and use your referral link to invite other investors and earn your bonus tokens. Depending on the volume of the referred investment, you can earn up to 1.5% and the person you invited can earn up to 2% from the amount of purchased PointPay tokens.