FAQ

  • Welcome to PointPay
  • How to buy cryptocurrency
  • How to create a crypto wallet
  • How to transfer cryptocurrency to your crypto wallet
  • How to buy PointPay tokens

Have more questions?

I am new to crypto but I would like to buy your PXP tokens. Where do I start?

We are excited to welcome you to the world of crypto with PointPay! Please refer to the explainer videos located above in the FAQ section.

How do I purchase tokens?

Please follow these easy steps to participate in PointPay ICO and purchase tokens:
  • Create an account and confirm your email and a phone number;
  • Log in to your account;
  • Complete your KYC (USA-based customers only);
  • Enter your ETH wallet address. Please make sure to enter the correct wallet address, which you will be using to pay for the tokens;
  • Calculate the amount of tokens you can buy for the ETH you would like to invest. Make a payment to the provided smart contract address;
  • Receive your PointPay tokens to the same wallet address used to pay for the tokens. Once the transaction goes through successfully, you will be able to see PointPay tokens in your wallet.

I sent the payment for the PXP tokens but I do not see the tokens in my wallet

We are glad to help. Please have the amount sent, the date and the transaction ID ready when contacting our customer support and we'll be glad to assist you in locating your tokens. If you paid with ETH and the transaction went through, the smart contract will automatically send PXP tokens to the same address from which we have received the payment. In addition, pease check that:
  • You did not pay directly from a crypto exchange as this might result in tokens being sent by PointPay but never released to the customer by the exchange itself due to the lack of ERC-20 support. It is highly advisable to always send payment from a wallet with ERC-20 token support. If you have any questions, please shoot us a quick email before making the purchase and we'll be able to advise further.
  • Your profile has the correct ETH receiving wallet address on file.
  • Your transaction went through successfully. Often we encounter situations where a transaction failed due to insufficient gas amount, for example, hence the PXP tokens cannot be issued.
  • Please make sure to ONLY purchase tokens from this official website. We cannot guarantee the delivery of PXP tokens if purchased from a fake exchange (we've seen a few companies pretending to be PointPay).
  • Please remember that if you paid for your tokens not in ETH, the tokens are sent once daily at 18:00 GMT.

I have some pre-sale questions. Can you help?

Absolutely! Just create a profile on our official website and use quick chat or use Contact form at Contact us form.

What are your communication channels?

While we are glad to hear from you via our social media channels, we strongly suggest for you to not share any personal/account related information in public access.
For faster response, please use our Contact us form. Additionally, logged in users can enjoy a dedicated customer support manager, who will answer all of your questions via online messenger.

I need help logging in/2FA assistance

Please fill in the Contact us form with the subject Login problems and our team will get back to you ASAP. Please make sure to leave your best email or a phone number to reach you.

What is the difference between the rounds?

There is a total of three ICO financing rounds which vary in length. You are welcome to join PointPay ICO at any time. However, the sooner you participate, the better is the price per token you will get. Token supply is limited and tokens are available on “first come, first served” basis.

Do you offer any additional benefits for High Volume Investors?

Yes! We welcome High Volume Investors with a generous tiered bonus program. Depending on the amount you spend on PointPay tokens, you will receive up to 5% in PointPay tokens absolutely free.

Where can I learn more about your token?

Our ERC20 token is a part of Ethereum ecosystem. To learn more please visit this page.

What currency can I use for buying tokens?

We currently accept Bitcoin (BTC), Ether (ETH), XRP, BitcoinCash (BCH), Litecoin (LTC), EOS, ERC20 Binance Token, Tether (USDT), Stellar Lumen (XLM) and TRX.

Where can I buy cryptocurrency to pay for tokens?

There are various resources available, depending on your home country and desired functionality. PointPay is not associated with any of the following resources and they are listed for your reference only:

Is KYC required?

Our services are only available for accredited USA-based investors at this time in order to comply with the KYC/AML regulations. This section might be altered should additional regulations come into effect in any other countries.

Are there any country-based restrictions?

Unfortunately, our services are not available for citizens of the following countries:
  • Congo
  • Côte d’Ivoire
  • Cuba
  • Iran
  • Iraq
  • Liberia
  • Myanmar
  • North Korea
  • Sudan
  • Syria
  • Zimbabwe