We are excited to welcome you to the world of crypto with PointPay! Please refer to the explainer videos located above in the FAQ section.

Please follow these easy steps to participate in PointPay ICO and purchase tokens:

• Create an account and confirm your email and a phone number;
• Log in to your account;
• Enter your ETH wallet address. Please make sure to enter the correct wallet address, which you will be using to pay for the tokens;
• Calculate the amount of tokens you can buy for the ETH you would like to invest. Make a payment to the provided smart contract address;
• Receive your PointPay tokens to the same wallet address used to pay for the tokens. Once the transaction goes through successfully, you will be able to see PointPay tokens in your wallet.

We are glad to help. Please have the amount sent, the date and the transaction ID ready when contacting our customer support and we'll be glad to assist you in locating your tokens. If you paid with ETH and the transaction went through, the smart contract will automatically send PXP tokens to the same address from which we have received the payment. In addition, pease check that:

• You did not pay directly from a crypto exchange as this might result in tokens being sent by PointPay but never released to the customer by the exchange itself due to the lack of ERC-20 support. It is highly advisable to always send payment from a wallet with ERC-20 token support. If you have any questions, please shoot us a quick email before making the purchase and we'll be able to advise further.
• Your profile has the correct ETH receiving wallet address on file.
• Your transaction went through successfully. Often we encounter situations where a transaction failed due to insufficient gas amount, for example, hence the PXP tokens cannot be issued.
Please make sure to ONLY purchase tokens from this official website. We cannot guarantee the delivery of PXP tokens if purchased from a fake exchange (we've seen a few companies pretending to be PointPay).
• Please remember that if you paid for your tokens not in ETH, the tokens are sent once daily at 18:00 GMT.

Absolutely! Just create a profile on our official website and use quick chat or use Contact form at Contact us form.

While we are glad to hear from you via our social media channels, we strongly suggest for you to not share any personal/account related information in public access.
For faster response, please use our Contact us form. Additionally, logged in users can enjoy a dedicated customer support manager, who will answer all of your questions via online messenger.

Please fill in the Contact us form with the subject Login problems and our team will get back to you ASAP. Please make sure to leave your best email or a phone number to reach you.

There is a total of three ICO financing rounds which vary in length. You are welcome to join PointPay ICO at any time. However, the sooner you participate, the better is the price per token you will get. Token supply is limited and tokens are available on “first come, first served” basis.

Yes! We welcome High Volume Investors with a generous tiered bonus program. Depending on the amount you spend on PointPay tokens, you will receive up to 5% in PointPay tokens absolutely free.

Our ERC20 token is a part of Ethereum ecosystem. To learn more please visit this page.

We currently accept Bitcoin (BTC), Ether (ETH), XRP, BitcoinCash (BCH), Litecoin (LTC), EOS, ERC20 Binance Token, Tether (USDT), Stellar Lumen (XLM) and TRX.

There are various resources available, depending on your home country and desired functionality. PointPay is not associated with any of the following resources and they are listed for your reference only:

• Guarda
• MyEtherWallet
• Coinomi

Unfortunately, our services are not available for citizens of the following countries:

• Congo
• Côte d’Ivoire
• Cuba
• Iran
• Iraq
• Liberia
• Myanmar
• North Korea
• Sudan
• Syria
• Zimbabwe